Terms of service

Last updated: 23 October 2026

These terms are the agreement between you and Homely when you use the Homely app and homelymembers.com. Please read them. If you don't agree, don't use Homely.

Who we are

Homely is run by Hanna Yousef Judeh and Andy Khan Mamakaev in London, UK. In these terms, "Homely", "we" and "us" mean them, and "you" means you, the person using Homely. Questions or complaints: homely.stay.contact@gmail.com.

By creating an account or using Homely, you agree to these terms.

The short version

• Homely helps members find each other and arrange stays. It's free, and we don't take payments or a fee.
• Stays and payments are agreed directly between members. We're not part of that agreement and we don't check homes or members.
• Hosts are responsible for having the right to host and for following the rules where they live.
• Be honest, be respectful, and don't misuse Homely or other people's information.
• You can delete your account in the app at any time.

Your account

• You must be 18 or over to use Homely.
• You can have one account, and it's just for you.
• Your profile must be accurate: your real name and a photo of you.
• You sign in with your mobile number, so keep your phone and its codes secure. Tell us straight away if you think someone else has used your account.
• We may ask for a referral code to join, and we can decline to open an account.

How Homely works

Members list their homes and choose who can see each listing: friends, friends of friends, or everyone on Homely. Other members can message them in the app and, if both agree, arrange a stay.

Homely helps members find each other and arrange stays. That means:

• Any stay is an agreement between the host and the guest. Homely isn't a party to it, and isn't a landlord or agent. That's true however the stay is arranged, including through any booking tools in the app.
• We don't take payments and we don't charge a fee. Members agree prices and how to pay between themselves.
• We don't inspect homes, check listings are accurate, or vet members. Seeing a listing through a friend isn't a recommendation from us. Use your own judgement before agreeing to a stay.

Homely is free. If we ever introduce paid features, we'll tell you first and you'll never be charged without agreeing to it.

If you host

You're responsible for your listing and your home. Before you host, make sure that:

• You're allowed to. If you rent, check your tenancy and get your landlord's permission. If you have a mortgage, check with your lender. Check your home insurance covers guests. If you live in a building with a freeholder or managing agent, check the lease.
• You follow local rules. In London, you can't let out a whole home on a short-term basis for more than 90 nights a year without planning permission. Other cities and countries have their own rules. Stays of a month or more can create a tenancy, which comes with its own legal duties. If you're not sure, get advice.
• You sort out your own tax. Money you receive from guests may be taxable, and it's up to you to report it.
• Your home is safe. That includes working smoke and carbon monoxide alarms, and safe gas and electrics.
• Your listing is accurate. Describe your home, price and dates honestly, keep them up to date, and only use photos you took or have permission to use.

If you stay

• Treat the home and the host with respect, and leave it as you found it.
• Follow the house rules and anything else you agree with the host, including who stays and for how long.
• You're responsible for any damage you, or anyone staying with you, cause.
• Pay what you agreed with the host.

Your content

You own what you add to Homely: your profile, photos, listings and messages. You give us permission to store, display and share it as needed to run and promote Homely. For example, showing your listing to the members you choose, showing a preview to anyone who has its share link, and delivering your messages. This permission is worldwide and free.

We may feature listings that are visible to everyone on Homely in posts on our social media, like Instagram, to help members find them. We never show the address. If you'd rather we didn't feature your home, tell us and we'll take the post down. If you ask us to make a story about your home or your stay, we'll use what you send us for that. We won't use your content in paid ads without asking you.

This permission ends when you delete the content or your account, except for copies other people already have, like messages you've sent, and our backups, which are deleted within 90 days. We'll also take down any social media posts featuring your home if you ask.

You're responsible for what you post, and you must have the right to post it.

What's not allowed

Don't use Homely to:

• break the law, or post anything illegal, harmful, misleading or sexually explicit
• harass, threaten or abuse anyone
• commit fraud or scams, including fake listings or asking for payment for a stay you can't provide
• discriminate against anyone because of their race, religion, sex, sexual orientation, gender identity, disability, age or any other protected characteristic
• impersonate someone else
• collect, copy or misuse other members' information, including by scraping or using bots, or contact members for anything unrelated to Homely
• interfere with Homely, try to get into accounts or systems you're not allowed into, or copy the app

Choosing who can see your listing is fine. Refusing someone because of who they are, as listed above, isn't.

Reporting and removing content

If you see something illegal or harmful on Homely, or something worries you, email us at homely.stay.contact@gmail.com. We look at every report and remove illegal content as quickly as we can. We may remove content, or suspend or close an account, if we reasonably believe it breaks these terms or the law, or puts someone at risk. Where it's appropriate, we'll tell you why and give you a chance to respond. If you think we got it wrong, or you're unhappy with how we handled a report, email us and we'll look at it again.

Ending your account

You can delete your account in the app at any time. What happens to your data is explained in our privacy policy. We can close your account as described above, and we may close Homely altogether, in which case we'll give you reasonable notice.

The service

We're a small team and we provide Homely free, as it is. We'll do our best to keep it working, but we can't promise it will always be available or free of errors, and we may change or remove features.

Our responsibility to you

We're not responsible for:

• what members do, say or list, or whether they're who they say they are
• stays, payments, or anything that happens during a stay, including damage, loss or cancellations
• losses we couldn't reasonably have foreseen, or business losses

Because Homely is free, if we are responsible for a loss, the most we'll pay is £100.

None of this limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. It doesn't affect your legal rights as a consumer.

Disagreements between members

If something goes wrong with a stay, it's for you and the other member to sort out. We may try to help if you contact us, but we don't have to and we can't make anyone do anything.

Your privacy

Our privacy policy explains what personal data we collect and how we use it.

Changes to these terms

We'll update the date at the top whenever we change these terms. If we make a significant change, we'll let you know before it takes effect. If you don't agree, you can delete your account. If you keep using Homely, the new terms apply.

Law and disputes

These terms are governed by the law of England and Wales, and disputes can be brought in its courts. If you live in Scotland, Northern Ireland or the EU, you keep the protections that consumers have under the law where you live, and you can bring a claim in your local courts.

If one part of these terms turns out not to be valid, the rest still applies. We'd always rather sort things out directly first, so please email us at homely.stay.contact@gmail.com.